Pricing Policy Overview
North IT Services Pricing Policy
Effective Date: 01/09/2026
Company Name: North IT Services
1. Purpose
This Pricing Policy establishes the standard pricing principles and payment terms for the IT services and solutions provided by North IT Services. Our aim is to maintain transparent, fair, and consistent pricing while delivering high-quality technology services to our clients.
2. Pricing Structure
Our pricing may be based on one or more of the following models:
- Fixed Price: A predetermined price for a clearly defined project or service.
- Hourly Rate: Charges based on the actual number of hours worked.
- Monthly Retainer: A recurring monthly fee for ongoing IT support and services.
- Subscription: Recurring charges for software, cloud, hosting, security, or other technology services.
- Per-User/Per-Device: Pricing based on the number of users, devices, systems, or licenses supported.
- Custom Pricing: Bespoke pricing for complex projects or services requiring specific technical requirements.
3. Quotations and Estimates
All quotations will clearly specify, where applicable:
- Services or products included
- Pricing and applicable taxes
- Estimated project duration
- Payment schedule
- Deliverables and scope of work
- Any assumptions or exclusions
- Quote validity period
Unless otherwise stated, quotations are valid for 30 days from the date of issue.
4. Scope Changes
Any work requested outside the agreed scope may result in additional charges.
Where possible, additional work will be discussed and approved by the client before it begins. Changes to requirements, specifications, integrations, or project timelines may require a revised quotation.
5. Payment Terms
Unless otherwise agreed in writing:
- Invoices are payable within 30 days of the invoice date.
- Projects may require an upfront deposit before work begins.
- Recurring services are normally billed monthly or annually in advance.
- Late payments may be subject to reasonable interest or administrative charges as permitted by applicable law.
6. Expenses and Third-Party Costs
The client may be responsible for additional third-party costs, including:
- Software licence's
- Cloud hosting
- Domain registrations
- SSL certificates
- Hardware and equipment
- API or third-party service fees
- Travel and accommodation
- Specialist services
Such costs will be communicated to the client where reasonably practicable.
7. Discounts
Discounts may be offered at the company's discretion based on factors such as:
- Long-term contracts
- Volume of services
- Annual prepayment
- Multiple-service agreements
- Promotional campaigns
Discounts are not guaranteed and may be subject to specific terms and conditions.
8. Price Changes
[Company Name] reserves the right to change its prices from time to time.
For ongoing services, clients will normally receive reasonable advance notice of any price increase. Price changes will not affect services already paid for or projects covered by a fixed-price agreement, unless otherwise agreed.
9. Cancellation and Refunds
Cancellation terms will depend on the service or project agreement.
Where applicable, deposits may be non-refundable if work has already commenced or costs have been incurred on behalf of the client.
Refunds, where applicable, will be processed in accordance with the relevant service agreement and applicable law.
10. Taxes
All prices will clearly state whether applicable taxes, including VAT, are included or excluded.
Where VAT or other applicable taxes are required by law, they will be charged at the appropriate rate.
11. Confidentiality and Data Protection
Any client information obtained during the provision of services will be handled in accordance with the company's confidentiality obligations and applicable data protection laws.
12. Acceptance of Pricing
Approval of a quotation, proposal, order, or service agreement constitutes acceptance of the applicable pricing and payment terms.
13. Policy Review
This Pricing Policy may be reviewed and updated periodically to reflect changes in business operations, market conditions, services, or applicable laws.
Approved by: Chris North
Company: North IT Services
Date: 01/09/2026